"You know what I really liked about them? That after I had a bad experience with one of the sales guys, guess I'm just too small of a contractor, the actual regional manager called me, gave me his direct line and made me feel like I was worth a million bucks! I've always said that anything can be fixed so long as both sides are willing to try. The old adage, "the customer is always right" - for one is wrong in theory. 2 - no one really thinks that and 3 it was designed and quoted by a man who no less than a year later wrote an article called "The Caveat Emptor." for a concept that was purposely flawed in an era where honesty actually meant something. The gentleman who called me and rectified my situation made me feel as if I was always right without ever saying it, and that is what customer service is all about. GOOD JOB!! Vic"