Shipping policy

Effective as of 10/16/2025

SHIPPING, DELIVERY, & PICK-UP

DELIVERY OF A PRODUCT

  1. Buyer shall bear all risk and expense for delivery of Product, including without limitation, shipping, loading, unloading, storage, freight, timeline, and insurance. A Product may be shipped to Buyer in whole or in part, facilitated by Floor City, with all liability to the buyer.
  2. Title to a Product shall pass to Buyer when delivered to the carrier, even if the Product is shipped freight prepaid. For pickups, title to a Product shall pass to Buyer when picked up at a terminal.
  3. Among other things, a signed delivery receipt or bill of lading (BOL) will constitute proof of delivery.
  4. Whomever signs off on materials being delivered is responsible for counting the number of boxes, rolls, pallets, and pieces received. If any materials are deemed damaged or missing, that must be noted at the time of delivery, or all claims will be denied.

DIRECT SHIPMENTS

  1. Before we place your order, Floor City will estimate shipping cost and delivery arrival dates for you based on the availability of your items and the method of delivery. Freight quotes quoted online are not 100% accurate. The system only bases the price off the weight and not the distance traveled.
  2. The choice of carrier is made solely by Floor City, which makes no representation as to the acceptability of a particular carrier.
  3. Please note that the shipping rates for many items we sell are weight-based. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
  4. Online shipping quotes are estimated costs and do not include residential delivery fees, lift-gate service, inside delivery, or scheduled deliveries.
  5. Buyer, at the time of creating the delivery order, must specify an inside delivery, lift gate, any additional services from the driver and must pay at time of order. If the Buyer does not pay at the time of order processing and requests these additional services from the driver, the Buyer is required to pay charges incurred from services
    rendered.
  6. Floor City will ship to any physical address in the United States for the majority of our products. Some specialty materials must be picked up from one of our local distribution partners.

EXCLUSIONS

  1. Alaska and Hawaii may require a custom quote for direct shipments. We do have pickup locations in these states for select items, so please give us a call or send us a message if you would like to confirm availability. Any estimates provided by the website may require additional freight or handling prior to materials being shipped.

DELAYS

  1. Floor City does not guarantee shipment or delivery by a certain date or time, although Floor City will strive to deliver a Product by the date communicated to the Buyer.
  2. Floor City shall not be liable to Buyer, or any other person, for any loss or damage of any kind which results from delay in shipment, delivery, or failure to give notice of delay, whether or not such delay was caused by Floor City or otherwise.
  3. Floor City reserves the right to backorder any Product and to ship from backorder in such order as Floor City determines.

DAMAGED SHIPMENTS

  1. Upon delivery, the consignee is responsible for inspecting the items ordered for damage and/or shortage as well as signing the POD (Proof of Delivery). A signed POD symbolizes a complete and usable shipment received, unless otherwise noted as damaged and/or shorted.
  2. All damage or shortage claims that are not clearly noted on the POD at the time of delivery will be denied credit or replacement.

USING YOUR OWN CARRIER

  1. Before your order is fulfilled, it is inspected by the warehouse. No damaged materials leave the facility without notation. Materials that leave the facility without documented damage are deemed in excellent condition.
  2. In some instances, you may have a single box or roll with slight noticeable damage. If there is documentation of this damage, we can issue a credit from the manufacturer. If there is no proof of damage prior to leaving the warehouse, it is considered carrier damage. Floor City will not take responsibility for carrier damage when you have arranged your freight carrier, small package pickup (like UPS or FedEx), or used your own vehicle.

FREIGHT FORWARDING

  1. If we ship materials from our warehouse to a freight forwarder, any damage has to be documented and photo proof must be provided for a claim to be processed. If your freight forwarder damages materials, they are at fault. We do not take any responsibility once the carrier you've chosen has taken possession of the materials in good standing.
  2. Replacement of material will require additional payment. Most shipping companies offer insurance, so we recommend insuring your shipment to ensure a speedy process for replacing materials.
  3. If damage occurs, we can only instruct you on how to file a claim. Floor City is not liable for seeing the claim is submitted or approved by the freight forwarder.

LOCAL PICK-UP

  1. If a Product is in stock, there is often no charge to pick up from one of our many partnered warehouses.
  2. Free shipping is also available at most warehouses for stock transfers and special orders sent from the mill directly to one of our distribution warehouses for customer will-call. Some items may require additional transfer or handling fees to be transferred from one warehouse to another.

EXPORT RESTRICTIONS

  1. Buyer shall not export or re-export a Product in violation of any applicable laws or regulations of the United States or the country in which Buyer obtained them.