Returns & Exchanges | Floor City
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Returns & Exchanges

  • All Returns & Exchanges must be approved by the distributor or manufacturer.
  • Unopened items may be returned within 7 days of receiving (once approved)
  • All products returned must have 5 cartons (of the same color) for returns
  • Color exchanges for tile can be made locally within 24 hours for unopened materials.
  • Items are only returnable if there is existing material in the same lot or serial number.
  • No sheet goods or rolls of material can be return under any circumstances.
  • All accessory products/adhesive cannot be return under any circumstances.
  • All returns are subject to a $75.00 minimum or 35% restocking fee.
  • Special order items can not be cancelled or returned.

You should expect to receive your refund within 30 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly if processed online. This time period includes the transit time for us to receive your return from the shipper 5-10 business days, the time it takes us to process your return once we receive it 3-5 business days, and the time it takes your bank to process our refund request 5-10 business days.