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Returns & Exchanges

  • Unopened items may be returned within 7 days of receiving if not special order. (Return authorization required)
  • Tile, plank, hardwood cartons are subject to a minimum of 5 cartons for returns + $75.00 minimum restocking.
  • Color exchanges for tile can be made locally within 24 hours for unopened materials.
  • Items are only returnable if there is existing material in the same lot or serial number.
  • No sheet goods or rolls of material can be return under any circumstances.
  • All returns are subject to a 35% restocking fee.

You should expect to receive your refund within 30 business days of giving your package to the return shipper, however, in many cases you will receive a refund more quickly if processed online. This time period includes the transit time for us to receive your return from the shipper 5-10 business days, the time it takes us to process your return once we receive it 3-5 business days, and the time it takes your bank to process our refund request 5-10 business days.