Have you ordered a Sample?

We recommend ordering samples if you have never purchased the product before. Digital images and colors are often slightly different than the physical product. It can also depend on what screen your viewing the product from and the background lighting.

Viewing Products Online

Color tones on the internet can be drastically different than what you would see in person or under different lighting conditions. Floor City does guarantee our online colors will look the same on all computers and furthermore we are not responsible if the finished installed product doesn't meet your color requirements.

Color Differences

If it is important that the color be exact, it is highly recommended that you order a sample before placing the order for your flooring. Keep in mind that even actual samples can have slightly different color variations from the finished product because of different manufacturer dye lots. We do not claim responsibility for these differences.

We do our best to make sure that samples that are sent out are as close to the exact material as possible. The majority of samples are cut and sent by the manufacturer on our behalf, so we do not have a way to visually inspect the sample prior to you receiving it. If we send the wrong sample, you receive an incorrect sample, or the same is deemed defective, we will issue a full refund once that determination has been made.

Matching Colors & Brands

We recommend ordering products from the same manufacturer if creating a pattern (like black and white checkerboard). If you use two different brands, you could end up with slightly different products resulting in a poor finished product. We allow you to make your own selection, but do not warrant any installations that coordinate multiple brands.

Similar Colors or Names

Products with the same color name, like "black", are not necessarily the same exact color. Please do not order using color names or product names as your guide to color, always order a sample for the best results.

Color Policy Agreement

By checking the box on the checkout page, you agree that you have read the Terms and Conditions and acknowledge that we do not offer refunds for normal color variances. Any return may be subject to a restocking fee of up to 35%. Not all items can be returned and must have prior written approval before the return will be accepted.